1. Return Policy
Because Shedivo is a hygiene-related product, we do not offer voluntary returns of used brushes due to a change of mind. This policy does not limit any rights that cannot be excluded under applicable law.
2. Cancellation Before Shipment
If your order has not yet entered fulfillment, contact us as soon as possible. We will try to cancel it, but cannot guarantee cancellation once processing has begun.
3. Damaged or Defective Product
If the product arrives damaged, defective, or different from what you ordered, report the issue to hello@shedivo.com. Include your order number, a brief description, and clear photos of the product and packaging.
4. Claim Review
After review, we may offer a replacement, reshipment, partial refund, or full refund depending on the issue and product availability.
5. Return Shipping
Do not return the product without prior confirmation. If a return is required because of a confirmed defect or fulfillment error, we will provide instructions.
6. Refund Timing
Once a refund is approved, it is issued to the original payment method. Posting time depends on the bank or payment provider.